Shipping policy

BLACKROY – Terms & Conditions

1. Acceptance of Terms

By purchasing products from BLACKROY, customers agree to comply with and be bound by these Terms & Conditions.

2. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, minor variations in color, design, or appearance may occur.

3. Orders & Payments

  • All orders are subject to availability and confirmation.

  • Full payment must be received before order processing and dispatch.

  • BLACKROY reserves the right to cancel or refuse any order at its discretion.

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

  • Customers are responsible for providing accurate shipping information.

5. Exchange & Return Policy

  • Customers must record a complete unboxing video while opening the package.

  • The video must clearly show the sealed package, product condition, and any issues.

  • Exchange or return requests must be submitted along with the unboxing video.

  • Requests without a valid unboxing video may be rejected.

  • Products must be unused, unwashed, and returned in their original packaging with all tags attached.

  • Approved exchanges or returns will be processed according to BLACKROY's review procedures.

6. Damaged or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, they must contact BLACKROY within 48 hours of delivery and provide the required unboxing video and supporting images.

7. Refunds

  • Refunds, where applicable, will be processed after inspection and approval.

  • Shipping charges are generally non-refundable unless the error is on BLACKROY's part.

8. Intellectual Property

All BLACKROY logos, designs, images, content, and trademarks are the exclusive property of BLACKROY and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

BLACKROY shall not be liable for indirect, incidental, or consequential damages arising from the use of its products or services.

10. Changes to Terms

BLACKROY reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be effective upon publication.

11. Contact Information

For any questions regarding orders, exchanges, returns, or these Terms & Conditions, please contact BLACKROY customer support.

Last Updated: June 2026


You can also add clauses for 7-day exchange only, no refunds, size exchange policy, COD orders, and Indian consumer law compliance if you're selling apparel in India.
shiping police

Here's a professional Shipping Policy for BLACKROY:







BLACKROY – Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

  • Standard delivery within India typically takes 3–7 business days, depending on the destination.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Promotional offers such as free shipping may be available on selected orders.

Order Tracking

  • Once your order is shipped, a tracking number and shipping details will be shared via email, SMS, or WhatsApp (if provided).

Delivery Attempts

  • Courier partners may make multiple delivery attempts.

  • If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Address Accuracy

  • Customers are responsible for providing accurate and complete shipping information.

  • BLACKROY is not responsible for delays or losses resulting from incorrect shipping details.

Damaged Packages

  • If the package appears damaged upon delivery, customers should record a video while opening the package and immediately contact BLACKROY support.

  • An unboxing video is mandatory for any shipping-related claims, exchanges, or returns.

Delayed Deliveries

  • BLACKROY is not liable for delays caused by courier services, natural disasters, strikes, government actions, or other events beyond our control.

Contact Support

For shipping-related inquiries, please contact BLACKROY customer support with your order number.

Last Updated: June 2026


This policy is suitable for an Indian clothing/streetwear brand and works alongside your Exchange & Return Policy.






 

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