Refund policy

BLACKROY Exchange & Return Policy

To ensure a smooth exchange or return process, customers must record a clear unboxing video when receiving and opening the product package.

Important Requirements:

• A continuous video must be recorded from the moment the sealed package is opened.
• The video should clearly show the package condition, product, and any issues or defects.
• The video must be uploaded and shared with the BLACKROY support team when requesting an exchange or return.
• Exchange or return requests without a valid unboxing video may not be approved.
• Once the video is reviewed and the request is verified, the exchange or return process will be initiated according to BLACKROY's policy terms.

Thank you for your cooperation and understanding.
BLACKROY